FREE RETURNS

Returns

We back everything we make with our 1 Year Free Returns Guarantee. Just contact us at help@ziruma.com and we will send you instructions.

Damaged product

If your item arrives damaged or missing parts, we require that you sent it back to us free of charge. Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If instead of a refund you want a replacement, we will send a new product and it should arrive in up to 7 business days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at help@ziruma.com.