Refund policy
We stand behind everything we make. This policy applies to orders placed on ziruma.com.
1-Year Guarantee: defects, damage or missing parts
If your item arrives damaged, is missing parts, or has a manufacturing defect within 1 year of delivery, email us at help@ziruma.com with your order number and a photo of the issue. We will send you return instructions at no cost to you, and you choose between a full refund or a free replacement. Replacements usually arrive within 7 business days.
30-Day Returns: changed your mind
If the color, size or style isn't right for you, you can return it within 30 days of delivery for a full refund of the item price. Sale items are included.
- The item must be unused and in its original packaging.
- You pay for return shipping, using the carrier of your choice.
- Please email help@ziruma.com with your order number before sending anything, so we can give you the return address. Do not send items back to the manufacturer.
Refunds
Once your return arrives and is inspected, we will email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days for the credit to appear.
If you haven't received your refund yet, first check your bank account again, then contact your credit card company or bank, since there is often some processing time before a refund is posted. If you still don't see it, contact us at help@ziruma.com.
Contact us
Email: help@ziruma.com (fastest, most replies within 2 hours on business days)
SMS / Text: 800-816-0944
Phone: (888) 430-0880
Monday to Friday, 9 AM to 5 PM EST