Shipping & Returns
Shipping
Most orders are processed and shipped within 1-2 business days (Monday-Friday except on holidays). If you have any questions about your order, please contact our friendly Customer Service at help@ziruma.com and we'll be glad to help.
Shipping options (US Continental States)
- Free Shipping on orders of $25 or more — delivered in 5-7 business days.
- Standard Shipping — $4.95 on orders under $25 — delivered in 5-7 business days.
- Expedited Shipping — $9.95 on any order — delivered in 2-3 business days.
Delivery times count from the day your order ships. Free Shipping is not available for Non-continental states or International Orders.
International Orders
International orders outside of USA are not currently being processed, however please contact us for further info, we may be able to assist you on a case by case basis.
Incorrect Shipping Address
Please verify your shipping address when placing an order. We do not assume responsibility for orders with incorrect shipping address. These orders may be re-routed by UPS or USPS, and returned to us as undeliverable.
If a shipment is re-routed, UPS or USPS will charge a fee of $10 that will be transferred to you.
Returns
We stand behind everything we make. Here is how returns work; the full details are in our Return and Refund Policy.
1-Year Guarantee: defects, damage or missing parts
If your item arrives damaged, is missing parts, or has a manufacturing defect within 1 year of delivery, email us at help@ziruma.com with your order number and a photo of the issue. We will send you return instructions at no cost to you, and you choose between a full refund or a free replacement. Replacements usually arrive within 7 business days.
30-Day Returns: changed your mind
If the color, size or style isn't right for you, you can return it within 30 days of delivery for a full refund of the item price. Sale items are included. The item must be unused and in its original packaging, and you pay for return shipping using the carrier of your choice. Please email help@ziruma.com with your order number before sending anything, so we can give you the return address.
Refunds
Once your return arrives and is inspected, we will email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. Depending on your bank, it can take 5 to 10 business days for the credit to appear. If you still don't see it after that, contact us at help@ziruma.com.